Partnering with Cat Media for your HubSpot portal can provide various benefits, including access to HubSpot experts, predictable costs, priority access to support, continuous improvement, and increased ROI. 

Yes, HubSpot is required for our retainer services. HubSpot is an integral part of our process, as it allows us to build together an integrated marketing, sales, and service solution with all your core data managed in one place. HubSpot also integrates with other technology and platforms that your organization uses, such as finance, production, engineering, and deployment teams, which helps to align your revenue operations. By leveraging HubSpot, we can help you drive revenue growth and improve your overall bottom line.

The tasks included in each support plan are designed to assist with various aspects of HubSpot administration. The number of tasks that can be done at a time is based on their complexity, as different tasks may require varying amounts of time and resources to complete. Here's a breakdown of the tasks included in each plan and how the number of tasks is determined based on complexity:

1. Grow Support Plan:

• Included tasks: Data import and cleansing, file management, user management, forms, lists, and CTAs, CMS management, property management, managed automation, managed reporting, and ongoing support.
• Number of tasks at a time: Up to 2 tasks can be worked on simultaneously, taking into account their complexity. The support team will manage the workload based on the complexity of each task to ensure efficient completion.

2. Scale Support Plan:

• Included tasks: Everything in the Grow plan, plus tasks such as complex notifications workflows, monthly deduplication and formatting, automation management, recurring training, custom reports, complex workflows, tasks management dashboard (CM APP x ClickUP), sandboxed CM Training App (SSO), HubSpot best practices consultancy, inbound consultancy, and weekly calls.
• Number of tasks at a time: Up to 4 tasks can be worked on simultaneously, considering their complexity. The support team will prioritize and manage the workload based on the complexity of each task for effective execution.

3. Enterprise Support Plan:

• Included tasks: Everything in the Scale plan, with additional tasks including unlimited tasks based on complexity, 24/7 online support, dedicated help desk, multi-system management, API integrations support, programmable automation, custom functions, database integrations, custom CRM cards, webinars and online live events management, white-labeled LMS (SSO), and custom deduplication algorithm, along with business intelligence tools*.
• Number of tasks at a time: The Enterprise plan offers flexibility with unlimited tasks based on complexity. The support team will handle multiple tasks simultaneously, prioritizing and managing them according to their complexity to ensure timely completion.

It's important to note that the support team will assess the complexity of each task and allocate resources accordingly, taking into account the available capacity and ensuring efficient execution. The number of tasks that can be worked on simultaneously may vary based on the complexity of the tasks and the workload of the support team at any given time.

Please keep in mind that the specific details and limitations of each plan may be subject to change, and it's always recommended to consult with the support team or refer to the official documentation for the most accurate and up-to-date information regarding task management and complexity allocation in each support plan.

Yes, full training is included in all support plans, and the format will depend on the support plan and HubSpot subscription. 

In addition to providing support for various tasks and processes related to HubSpot administration, our support plans also include comprehensive training to empower your team with the knowledge and skills necessary for long-term success. We understand that adopting and maximizing the potential of HubSpot requires end-to-end adoption and a deep understanding of the platform's features and functionalities.

Our experienced HubSpot team is dedicated to providing you with the training and guidance needed to make the most out of your HubSpot investment. The training sessions are tailored to your organization's specific needs and objectives, ensuring that your team members are equipped with the necessary knowledge to leverage HubSpot's capabilities effectively.

The training program covers a wide range of topics, including but not limited to:

1. HubSpot platform overview: Familiarize your team with the various tools, modules, and features available within the HubSpot ecosystem.

2. CRM usage and management: Providing guidance on effectively utilizing the CRM functionalities, including contact management, deal tracking, and pipeline management.

3. Marketing automation: Training your team on creating and executing automated marketing campaigns, including email marketing, lead nurturing, and workflow automation.

4. Sales enablement: Equipping your sales team with the skills to effectively use HubSpot's sales tools, such as contact and lead management, email tracking, and sales automation.

5. Service and support: Training your team on utilizing HubSpot's service and support features, including ticket management, knowledge base creation, and customer feedback management.

6. Reporting and analytics: Guiding your team on leveraging HubSpot's reporting capabilities to measure the success of your marketing, sales, and service efforts and make data-driven decisions.

The training sessions can be conducted in various formats, including in-person workshops, virtual training sessions, or a combination of both, depending on your preferences and requirements. Our goal is to ensure that your team members are not only proficient in using HubSpot but also understand how to apply the platform effectively to achieve your business objectives.

By including full training in our support plans, we aim to enable your organization to achieve long-term success with HubSpot by maximizing its potential, driving high return on investment (ROI), and empowering your team members to excel in their roles.

Please note that the specific details and duration of the training program may vary based on your organization's needs and the chosen support plan. For more detailed information on the training included in your specific support plan, it is recommended to consult with our support team or refer to the official documentation.

Once we have completed our initial engagement and have signed agreements in place, we can start working on your strategy within two weeks. During this time, we will work closely with you to understand your goals and objectives, review your current marketing and sales processes, and develop a customized strategy to help you achieve your desired outcomes. Our team of experts will then begin executing the strategy, providing ongoing support and guidance to ensure that you achieve the best possible results.

We appreciate your interest! Our contracts typically range from 6 to 24 months, depending on your needs and goals. However, we also offer a 3-month trial period, which allows you to get a taste of our work and see if it's a good fit for your business and viceversa. During the trial period and beyond, we will work closely with you to demonstrate the value of our services and help you achieve your desired outcomes.

If you're a startup, HubSpot has a special program that may be available to you, and we can help you qualify if you meet the criteria. You can learn more about this program on the HubSpot for Startups website.

Additionally, if you're based in Ireland, an Enterprise Ireland client, grants may be available to you for consultancy and digital transformation projects. You can learn more about these grants on the Enterprise Ireland website.

Our team can also work with you to explore other funding options that may be available to help support your growth and success.